Refund policy

Last updated: September 26, 2026

This Refund Policy applies to all purchases made on this website, which is operated by ARIVESSA BRANDS LLC ("we", "us", "our"). Our products are digital guides (e-books) delivered electronically. No physical items are shipped.

14-day satisfaction guarantee

If you are not satisfied with your purchase, you may request a full refund within 14 days of the order date. Email legal@arivessa.com with your order number and the email address used at checkout. You do not need to give a reason.

Delivery problems

If you did not receive your download email, or the file is damaged or cannot be opened, contact us first. We will resend the file or send a working copy. If we cannot fix the problem, we will refund you in full, even after the 14-day period.

Duplicate or unauthorized charges

If you were charged twice for the same order, or you see a charge you do not recognize, contact us and we will investigate and refund any duplicate or unauthorized charge.

How refunds are issued

Approved refunds are issued to the original payment method within 3 business days of approval. Depending on your bank or card issuer, the funds may take 5–10 business days to appear on your statement.

Returns and exchanges

Because our products are digital, there is nothing to return. If you bought the wrong guide, contact us within 14 days and we will exchange it for another guide or refund the difference.